Senior Customer Success Associate

Job Category: Client Success
Job Type: Full Time
Location: Lahore

At xiQ, we believe that personality matters, and timing is everything which is why we are revolutionizing the way sales and marketing teams do business. xiQ offers an award-winning platform that features personality-driven insights of buying team and engagement solutions that accelerate sales and win deals faster. We are proud to be helping some of the largest B2B Enterprise sales and marketing teams across the world – and we are looking to expand our team!

xiQ is looking for Senior Customer Success Associate!

If you love working in a fast-paced, collaborative environment where your work has a direct impact on revenue growth, apply now! You will join a team that is fun, focused, and driven to transform sales and marketing, so it provides relevant real-time value to every person it touches.

Responsibilities:
  • Perform customer onboarding and ensure strong adoption and ongoing engagement throughout the customer’s lifetime
  • Set up routine communication cadence with customers and serve as the subject matter expert (SME) providing guidance and support
  • Perform customer success reviews, demonstrate value proposition, and help grow revenue from within the account
  • Serve as the primary interface to manage and resolve any critical situations with the help of the Technical Support team
  • Work closely with the Sales, Marketing, and Product teams to share customer insights that inform additional sales and product development opportunities
  • Measure and improve customer success KPIs
Qualifications:
  • Previous SaaS and enterprise software experience with B2B large enterprise clients
  • 1- 3 years of relevant client engagement and/or customer success experience
  • Ability to build credibility and trust by understanding and addressing customer needs
  • Can maintain highly valuable relationships with a diverse customer account base
  • Strong organizational, time management, and prioritization skills. Proven ability to multi-task across a varied set of responsibilities
  • Excellent listening, verbal, and written communication skills
  • Self-motivated with an entrepreneurial spirit and comfortable working in a fast-paced dynamic environment with startup experience
  • Ability to work well cross-functionally in a fast-paced working environment

Note:Lahore-based nighttime role engaging with US-based clients

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