Sr. Customer Success Manager

Job Category: Client Success
Job Type: Full Time
Location: USA

At xiQ, we believe that personality matters, and timing is everything which is why we are revolutionizing the way sales and marketing teams do business.

xiQ offers an award-winning platform that features personality-driven insights of buying team and engagement solutions that accelerates sales and win deals faster. We are proud to be helping some of the largest B2B Enterprise sales and marketing teams across the world – and we are looking to expand our team!

We are looking for an entrepreneurial Customer Success Manager to manage a set of large enterprise accounts and focus on building, retaining, and growing our incredible client base. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted advisor to some of the best companies on the planet!

You will report into the CMO and if you love working in a fast-paced, collaborative environment where your work has a direct impact on revenue growth, apply now! You will join a team that is fun, focused, and driven to transform sales and marketing so it provides relevant real-time value to every person it touches.

Responsibilities:
  • Perform customer on-boarding and ensure strong adoption and ongoing engagement throughout the customer’s lifetime.
  • Set up routine communication cadence with customers and serve as the subject matter expert (SME) providing guidance and support.
  • Perform customer success reviews, demonstrate value proposition, and help grow revenue from within the account.
  • Serve as the primary interface to manage and resolve any critical situations with the help of the Technical Support team.
  • Work closely with the Sales, Marketing, and Product teams to share customer insights that inform additional sales and product development opportunities.
  • Measure and improve customer success KPIs.
Qualifications:
  • Previous SaaS and enterprise software experience with B2B large enterprise clients.
  • 3+ years relevant client engagement and/or customer success experience.
  • Ability to build credibility and trust by understanding and addressing customer needs.
  • Can maintain highly valuable relationships with a diverse customer account base.
  • Strong organizational, time management, and prioritization skills. Proven ability to multi-task across a varied set of responsibilities.
  • Excellent listening, verbal, and written communication skills.
  • Self-motivated with an entrepreneurial spirit and comfortable working in a fast-paced dynamic environment with startup experience.
  • Ability to work well cross-functionally in a fast-paced working environment.
  • Bachelor’s degree in a relevant field is highly preferred
Perks & Benefits
  • We offer competitive medical, dental, and vision plans.
  • We value continuous learning and offer reimbursement for training courses that are application to your growth and development within the work environment.
  • Hybrid and work-from-home office options!

xiQ is an equal opportunity employer. We believe that diversity makes us a better company, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

Candidates are highly encouraged to introduce themselves by submitting a cover letter or short (1 min) video along with their resume to recruitment@xiqinc.com.

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