Location: Remote (Lahore)
xiQ, Inc. is an innovative B2B sales and marketing platform that leverages the power of AI, behavioural science, and up-to-the-minute business intelligence to revolutionize the industry with its personality-driven sales approach. Our award-winning platform provides a suite of tools that enable sales and marketing professionals to engage with their audiences effectively, personalize their outreach, and close more deals.
xiQ is looking for a Customer Success Manager
We are seeking a strategic, results-driven Customer Success Manager to join our dynamic team. The ideal candidate will be responsible for ensuring our clients achieve their desired outcomes while using our platform. This role requires a blend of strong relationship management skills, technical aptitude, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:
- Develop and maintain strong relationships with clients to understand their needs and ensure their success with our platform
- Onboard new clients and provide training to ensure they are fully equipped to use our tools effectively
- Monitor client usage data to identify opportunities for optimization and provide actionable insights to clients
- Serve as the primary point of contact for clients, addressing any issues or concerns promptly and effectively
- Collaborate with product and sales teams to communicate client feedback and influence product development
- Conduct regular check-ins and business reviews with clients to ensure ongoing satisfaction and value realization
- Drive client retention and growth by identifying upsell opportunities and ensuring renewals
Qualifications:
- Bachelor’s degree in business, marketing, or a related field
- 3+ years of experience in customer success, account management, or a related field, preferably in the B2B tech, marketing, or advertising industry
- Proven track record of managing and growing client relationships
- Excellent communication and interpersonal skills with the ability to convey complex information clearly and persuasively
- Strong analytical skills to assess client data and derive insights
- Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
- Experience with CRM and customer success tools
Timings: 6pm – 3am (PKT)